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Package Storing Policies (Spanish, Portuguese, English):
PORTUGUESE - Fazendo compras online? Podemos receber e guardar as suas encomendas - Temos o maior prazer em satisfazer ao seu pedido de aceitar e armazenar ao seus pacotes para a sua chegada. No entanto, devido ao nosso espaço de armazenamento limitado, recebemos pacotes seguindo as condições abaixo:
- Recebemos e armazenamos até 5 volumes/caixas gratuitamente por reserva (com dimensões máximas de 40cm x 30cm x 30cm), desde que recebidos nas 48 horas anteriores à data de chegada.
- Volumes/caixas que excedam a quantidade de 5 unidades gratuitas estarão sujeitos a uma taxa de US$ 5 por pacote/caixa ao dia, mesmo que recebidos dentro do prazo de 48 horas antes da chegada.
- Pacotes/caixas recebidos com mais de 48 horas de antecedência em relação à data de chegada estarão sujeitos a uma taxa de US$ 5 por volume/caixa ao dia.
- Volumes/caixas que ultrapassem as dimensões máximas permitidas estarão sujeitos a uma taxa de US$ 5 por volume/caixa ao dia, independentemente da data de recebimento.
- As condições acima aplicam-se por RESERVA! Devido ao espaço limitado, não podemos abrir exceções.
- Os volumes/caixas só podem ser retirados pessoalmente pelo hóspede; caso não sejam retirados no momento do check-in, as regras de armazenamento acima permanecem em vigor.
- Volumes/caixas não retirados em até 48 horas após o check-out serão devolvidos ao remetente. Não realizamos reenvios para outros endereços.
Em caso de dúvidas, entre em contato conosco por e-mail
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SPANISH - ? Compras en línea ? Como recibir y almacenar sus órdene - Gracias por elegirnos y con mucho gusto podemos aceptar y almacenar encomiendas antes de su fecha de llegada; pero debido al espacio limitado con el cual contamos, las siguientes condiciones aplican:
- Se pueden recibir y almacenar hasta 5 bultos o cajas gratuitos por reserva (con unas dimensiones máximas de 40 cm x 30 cm x 30 cm) si llegan en las 48 horas previas a la fecha de llegada.
- Por cada bulto o caja que exceda el límite de 5 unidades gratuitas se cobrará una tarifa de 5 $ por paquete/caja al día, incluso si se reciben dentro del plazo de 48 horas antes de la llegada.
- Se cobrarán 5 $ por bulto/caja al día por todos aquellos paquetes o cajas recibidos con más de 48 horas de antelación a la fecha de llegada. Se cobrarán 5 $ por bulto/caja al día por cualquier paquete o caja que supere las dimensiones máximas permitidas, independientemente de la fecha de recepción.
- ¡Las condiciones anteriores se aplican por RESERVA! Debido al espacio limitado, no podemos hacer excepciones.
- Los bultos o cajas solo pueden ser retirados personalmente por el huésped; si no se recogen durante el registro de entrada (check-in), seguirán vigentes las condiciones de almacenamiento mencionadas.
- Cualquier bulto o caja que no se retire en un plazo de 48 horas tras la salida (check-out) será devuelto al remitente. No realizamos reenvíos a ninguna otra dirección.
Si tiene alguna pregunta, por favor contáctenos por correo electrónico.
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ENGLISH - Shopping online prior to your arrival in Miami? We can receive and store your orders - We will be glad to accommodate your request of accepting and storing packages for your arrival. However, due to our limited storage space, we receive packages following the conditions below:
- Receive and store up to 5 free volumes/boxes per reservation maximum measuring 40cm x 30cm x 30cm received within 48 hours prior to arrival date.
- Volumes/boxes in excess of 5 free will be charged $5 per package/box a day, even if received within 48 hours prior to arrival date.
- All packages/boxes received more than 48 hours prior to arrival date will be charged $5 per volume/box per day.
- All and any volumes/boxes with measurements above the maximum allowed will be charged $5 per volume/box per day regardless of the date of receipt.
- The above conditions apply per RESERVATION! Due to limited space we cannot offer exceptions.
- Any volume/box can only be collected by guest in person, if not collected at check-in collections storage above shall remain in force.
- Any volume/box is not collected within 48-hours from the time of check-out will be returned to sender. We do not re-send to any other address.
Any questions please contact us via email
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FAQ - Frequently Asked Questions - This little FAQ may be helpful:
1. Does the hotel offer free breakfast? What are the hours? Yes, we offer the free Hampton hot breakfast buffet from 6am to 10am every morning.
2. Does the hotel offer points for Hilton Honors members? Yes, we are part of the Hilton Family Hotels. Conditions apply. Become a Hilton Honor member today.
3. What is the ELITE LEVEL? As a guest on our Elite Level, you are entitled to exclusive services and amenities. Among the exclusive services and amenities are welcome water & snacks in your room upon arrival, daily welcome drink vouchers, Nespresso coffee makers, bathrobes and slippers provided during your stay, complimentary premium wireless internet access, free late checkout up to 3pm subject to availability and more.
4. Does the hotel offer EV Charging Stations? Yes, we offer 4 complimentary 48A Electric Vehicle Charging Stations to our guests. Non-guests are welcomed with paid parking.
5. Does the hotel have an airport shuttle? We do not offer Shuttle services to the airport. Click here for our directions page to learn how to get from the airport to our hotel
6. Do we have shuttle service to the Port of Miami, malls, casinos, or other area attractions? We do not offer Shuttle services. Click here for our Offer & Deals page to book specials including one-way transfer to the Port of Miami.
7. Will the hotel hold luggage and/or packages? If so, is there a fee? The hotel will gladly hold and accept luggage and packages. However, due to limited storage space, we have a policy in place. Please refer to the top of this page for the terms and conditions.
8. Does the hotel have a pool? Is it heated? What are the hours? We have an outdoor pool on our rooftop - 6th floor. Our pool is not heated and our guests have the opportunity to cool off from the Florida heat. Our whirlpool is heated. Our pool deck is not opened 24-hours.
9. Does the hotel have a bar? Yes, our LEVEL VI bar is located at the 6th floor, and we serve drinks and finger foods. Look for our Happy Hour daily.
10. Does the hotel offer free WiFi? Yes, we have free high speed WiFi available in all guest rooms, studio suites and common areas.
11. Does the hotel have parking? Is it secure/gated? Can we leave vehicles long-term? The hotel offers parking during the nights of your stay (charges apply). Long-term parking may be offered with some of our specials, visit our Offers & Deals Page for all of our specials. Our parking is gated, and accessed by your room key.
12. Do the rooms have safes? Yes, all rooms have safes.
13. Do the rooms have a microwave/refrigerator? Yes, all rooms have microwave and mini-fridge.
14. What are the policies for cash check-in? Cash check-ins are required to pay the full amount of room and tax due at the time of check-in, plus an additional $ deposit. This deposit is refundable during check-out, pending an inspection of the room for loss/damages.
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